Sue Vidauri's column ("Little less goodwill for donating used goods to charities," Sept. 13, Page B-7) on her experience with Goodwill is, sadly, not an isolated incident. I, and several others I have spoken with, have had mixed results in dropping off goods. Sometimes the service is impeccable. But, at times, my bags of glassware have been tossed and broken; books are tossed so that they tear apart; and carefully boxed smaller items are thrown pell-mell into the collection boxes. I have the highest regard for Goodwill, but clearly some of the individuals need better training in properly processing and handling donations. Vidauri's column highlighted a genuine issue.