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More jobs cut at American Medical Response

American Medical Response also will eliminate the call center and customer service jobs at a regional billing center in Salida, according to a company statement Thursday.

The news came two weeks after the ambulance company announced it would outsource the center’s billing operations to Florida-based Centrex Revenue Solutions, eliminating 210 local jobs. A spokesman said 48 customer service employees will lose their jobs, pushing the total number of layoffs to 258.

An employee said AMR officials notified customer service staff Wednesday that the Stoddard Road call center will close. According to employees, company officials had previously told workers the customer service operation would not be affected.

AMR employees said managers have told them that much of the medical billing and customer service work will be handled in India and the Philippines. According to its website, Centrex has offices in the U.S., Manila and three cities in India.

The Salida center has handled medical billing for AMR’s emergency services in several Western states and taken calls from customers across the country. The layoffs are scheduled to take effect from Dec. 31 to March 2. The remaining staff will work for Centrex for a time until employees elsewhere are brought up to speed.

AMR employees, asking that they not be identified, said they were concerned the company would not follow through with paying severance.

Colorado-based AMR is a national company with 19,000 paramedics and other personnel in 40 states and the District of Columbia. It transported more than 3 million patients in 2012.

Bee staff writer Ken Carlson can be reached at kcarlson@modbee.com or (209) 578-2321.

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