In a recent column, V.K. from Needham, an interviewer, asked about the importance of a job applicant sending a thank-you note after the interview.
Several readers pointed out that as important as the effort by the applicant is, an acknowledgment and thanks from the employer is equally necessary and often missing.
Particularly galling is the failure of an employer to let those who have been interviewed know if they have not been chosen for the job. Employers should first send an acknowledgment that the application has been received and when an applicant can expect to hear about a possible interview.
Employers should also follow up with the interviewees, thanking them for interviewing and letting them know whether they were selected or not.
Here are three readers' responses to the thank-you note column:
Of course you send a thank-you note. V.K., Needham, does not mention whether he/she sends a note saying you did not get the job. I have not gotten one of those in years! -- E.A.C., Monson
I find it very strange that this company is expecting a thank-you note from applicants who spent their time to go to an interview and put together a résumé. I think it should be exactly the opposite. My 30-year-old daughter has sent countless résumés and gone on countless interviews and rarely gets a thank-you, and in many cases has not even received the courtesy of an answer as to whether she was hired or not. She is left to assume that she didn't get the job. I think the onus should be on the company seeking the applicant to extend the simple courtesy of thanking the applicant for their time and letting them know if they got the job or not. -- P.F., Ipswich
My attention was drawn to the letter from V.K. in Needham. I was amazed because of the fact that in the business world today, there is a lack of good etiquette and courtesy in most companies and recruiting firms. In general, most employers do not respond to job seekers in a timely manner -- if they respond at all. With all of the electronic services, we can blame this lack of response on "too many résumés," and the fact that all of us receive a small percentage of résumés from potential candidates who have read only the job title and not the job description. My feeling is that when individuals send you a résumé, they are putting their careers on the line. Employers don't realize that their corporate image is on the line with each person who is not treated with respect. -- R.Y., Newton
E-mail business etiquette questions to email@example.com, or mail to Etiquette at Work, The Boston Globe, P.O. Box 55819, Boston, MA 02205-5819.
Peter Post is a director of the Emily Post Institute and the author of "The Etiquette Advantage in Business," published by HarperCollins. He is one of Emily Post's four great-grandchildren.