Recent articles in The Bee relate efforts on the part of the Department of Behavioral Health and Recovery Services to reduce costly psychiatric hospitalization.
Years ago, prior to a confusing reorganization of the department, a centralized case management program brilliantly managed by John Boyd was able to prevent patients from having to be hospitalized, reduced the number of days of hospitalization, and also played a major role in reducing recidivism of psychiatric patients.
This centralized case management program was also able to liaison with family members and loved ones concerned (and often at a loss) about the psychiatric patient. Unfortunately, the centralized case management program was dismantled as a result of the aforementioned reorganization.
Perhaps, then, the department doesn't have far to look and may find that there is no need to reinvent the wheel. I am certain the family members and loved ones of psychiatric patients would greatly appreciate such a service.