In response to John Mangun's column "Manila to Riverbank: Quit your silly whining" (Feb. 27, Page B-7): As a person who has worked in the relay business for eight years, I have a few complaints. First, it's not the California Relay service portion of the contract that is being outsourced, it's the IP Relay call volume.
Second, Mangun claims that "we in the Philippines can do the job better, cheaper and more efficiently than those workers in Riverbank." The only thing he has right here is "cheaper." Our operators are consistently rated the best in call quality.
Third, Mangun says the operators in the Philippines have "English-speaking capability, clarity and accent." They do have the ability to "speak" English, but clearly? No way! The deaf community has complained several times about the use of foreign companies due to the fact that they can't understand their thick accents.
Mangun wrote, "People in the United States take these jobs because they make more than working at a fast food restaurant, but really have no career ambition in the call center." The company knows this and has supported it! They offer flexibility with school schedules and even tuition reimbursement.