In reference to the article "I'm a customer, not a guest, in your business" (Oct. 20, Page B-5):
Life is a journey, not a transaction. Old- fashioned hospitality never goes out of style! As the owner of a 17-room country inn outside Yosemite, we encourage our staff to treat our visitors as guests -- as if they were in our home, not just an unknown traveler who needs a room for the night. We want to be pleasantly remembered for the return visit.
We spend our money wherever we wish. Personally, when I receive this level of hospitality, it makes me want to return and do it again. "Guest-quality" treatment is fashionable and appreciated in any business, from hostelries to hardware stores. I really want to be treated as a guest, not just a customer who may never return.
PEGGY A. MOSLEY