A few years ago, Darlene Dover was a middle school teacher who flipped real estate – buying properties, fixing them up and then selling them for a profit – on the side. Then the housing market fell apart.
So Dover, with the support of her husband, Scott, a Merced County sheriff’s deputy, opened a clothing boutique in Atwater called Envy.
This was in 2008. Among other items, Dover sells high-end jeans that cost up to $250 per pair – for men, as well as women. And her store opened in California’s Central Valley, among the hardest hit regions of the country when the Great Recession hit that year. So, obviously, Dover’s idea was doomed to fail, right?
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Envy soon expanded into the space next door to the original shop. In 2011, Dover opened a second store on Main Street in Turlock. The following year, she opened a store in Modesto’s McHenry Village. And just last week, a new Envy opened on North Blackstone Avenue in Fresno.
“I had no idea,” said Dover, who assumed she would take a couple of years off from teaching to operate her boutique. “Even now, I look back and there’s never a day when I am not amazed and thankful.”
Dover credits her success to hard work and knowing her market – or, more accurately, learning her market.
She nearly stopped selling the premium denim jeans, with brands such as Miss Me, Hudson and True Religion, a few times. “But then the demand picked up.”
In the early days, Dover spent just about all of her time at the store, accompanied by her then-infant son, Kason. A play area she put together for Kason ended up drawing other moms who liked having a safe place to put their children while they shopped. Because of that, Dover said, each Envy store has a child’s play area.
Envy also makes use of a blend of new technology and old-fashioned customer service. Dover and her staff of roughly 30 are active on social media, posting specials on Facebook and Twitter almost daily. Those efforts bring the customers in, but it’s the attention they receive once they arrive that keeps them.
“I would say social networking is the No. 1 reason for the growth of my business,” she said.
The store has a popular layaway program. “All of these are layaways,” Dover said, pointing to shelves lining two walls of her cramped office in Atwater.
Parents have been known to use the store as a reward system for their children. Maybe they can’t buy a pair of Miss Me jeans or Ugg boots right away, but they can put them on layaway and then the children can earn the money to pay off the items.
“Kids are inclined to earn the money,” Dover said.
And so, apparently, are husbands. I asked if she had converted her husband into wearing the designer jeans.
“Oh, yeah,” she said with a laugh. “He wore nothing but Wranglers. Now he and all his buddies are wearing $200 jeans.”
Elsewhere around the Business Beat
In August, I reported that DeVons Jewelers in Modesto’s Vintage Faire Mall had closed. Well, as of today, it’s reopened.
According to a news release from an ad agency representing the jeweler, “DeVons Jewelers, which has served the Modesto community since 1986, temporarily closed its store in another part of Vintage Faire Mall last summer. The new store in The Village at Vintage Faire Mall is two doors down from the Apple store.”
A staff of eight works at the 1,800-square-foot shop.
“It’s a very family atmosphere and we have a great depth of experience among our staff,” store manager Dawn Robinson said in a news release. “We’re able to deliver on making our customers our No. 1 priority.”
DeVons, founded in Sacramento in 1929, operates 11 other stores in Northern California, as well as one in Reno.