Agent Eddie Frazier, 35, answers a call to enroll a potential Medi-Cal applicant at the regional call center for Covered California under the Affordable Care Act, on Tuesday (10-1-13) in Merced.  According to call center supervisor Cecilia Leon, 20 agents work at the call center fielding calls from 7:45a.m. to 9:00p.m. "Our number one goal is to give good customer service," Leon said.  While the center does not take calls after 8:00, Leon said agents work till 9:00 to see applicants through calls that can last an hour.
Agent Eddie Frazier, 35, answers a call to enroll a potential Medi-Cal applicant at the regional call center for Covered California under the Affordable Care Act, on Tuesday (10-1-13) in Merced. According to call center supervisor Cecilia Leon, 20 agents work at the call center fielding calls from 7:45a.m. to 9:00p.m. "Our number one goal is to give good customer service," Leon said. While the center does not take calls after 8:00, Leon said agents work till 9:00 to see applicants through calls that can last an hour.
Agent Eddie Frazier, 35, answers a call to enroll a potential Medi-Cal applicant at the regional call center for Covered California under the Affordable Care Act, on Tuesday (10-1-13) in Merced. According to call center supervisor Cecilia Leon, 20 agents work at the call center fielding calls from 7:45a.m. to 9:00p.m. "Our number one goal is to give good customer service," Leon said. While the center does not take calls after 8:00, Leon said agents work till 9:00 to see applicants through calls that can last an hour.

Merced health exchange center opens to few calls, unexpected glitches

October 01, 2013 8:46 PM