Raley's investigating cyberattack of its computer systems

mglover@sacbee.comJune 10, 2013 

AM Village One Plaza

View of the Village One Plaza on Roselle Avenue and Raley's market in the background in Modesto Thursday. ( Adrian Mendoza / The Modesto Bee)

ADRIAN MENDOZA 03132008 — Modesto Bee

— Raley's said Thursday it recently discovered a portion of its computer network systems may have been the target of a "complex, criminal cyberattack." Although it expressed confidence that consumer information is safe, the grocery company recommended that shoppers double-check their personal accounts and report anything suspicious.

"At this time, the company has not confirmed any unauthorized access to payment card data, but its investigation remains ongoing," a Raley's media release said. "Raley's does not believe that debit PINs could have been accessed.

"We do not collect Social Security or drivers' license numbers in association with payment card transactions."

Raley's spokeswoman Nicole Townsend said a credit card company notified the company of "suspicious activity" on May 30.

She did not elaborate, saying only that the credit card firm said the activity was outside the typical payment transaction process.

From there, she said, Raley's President and Chief Executive Officer Michael Teel ordered an "immediate investigation" of company systems to determine whether the attackers obtained personal payment information.

"Our customers' peace of mind is our top priority. We take protecting our customers' privacy seriously and sincerely regret any inconvenience that the attack on our network may have caused," Teel said in the media release.

"We are working around the clock to gather details to determine the extent of any possible compromise of customer information."

Raley's said it has taken steps to enhance current security measures to protect customer data. The company said it is confident that customers can continue using their payment cards in stores.

Raley's encouraged card-using customers to do the following:

• Check/monitor bank and credit card statements for unauthorized transactions.

• Contact your bank or credit card company if you identify suspicious charges.

For questions, contact a Raley's response team in place daily from 7 a.m. to 10 p.m. at (800) 925-9989. More information and updates can be found at www.raleys.com.

Raley's has 128 stores in Northern California and northern Nevada: 78 Raley's stores, 20 Bel Air Markets, 22 Nob Hill Foods supermarkets and eight Food Source warehouse-format stores. There are two Raley's in Modesto, and one each in Manteca, Turlock, Oakdale and Merced, as well as a Nob Hill in Newman.

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